MRS Heating and Cooling
Privacy Policy and Terms & Conditions
MRS Heating and Cooling Privacy Policy
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Last Updated: May 14, 2025
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MRS Heating and Cooling ("MRS," "we," "us," or "our") takes your privacy seriously. This policy is designed to help you understand the information we collect, how we use and manage it, and how you can update or request deletion of your information.
What We Collect
When you visit our website (https://www.mrssolutions.com/), we may collect information that helps us recognize your visit and understand how you interact with our site. This information may be used to personalize your experience and to share information with you regarding our services when you visit other sites.
When you become a member of our MRS Club, schedule a service with us, or otherwise interact with us, we may collect the following personal information:
Your name
Your email address
Your phone number
Your home or office address
How We Use and Manage Your Information
MRS uses your personal information to provide and improve our services, process your requests, and communicate with you. For our customer relationship management, MRS utilizes ServiceTitan. ServiceTitan manages customer data on behalf of MRS Heating and Cooling, and your information is handled in accordance with their privacy and security practices to protect it. Your information will not be sold or shared outside of MRS and its direct service providers (like ServiceTitan for the purposes mentioned) without your consent, except as required by law or as described in this policy.
We use this information to deliver the best possible service to you, including scheduling, service reminders, and customer support.
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Your mobile/messaging opt-in data will not be shared with third parties for their marketing purposes.
Text Messaging (SMS) Communications and Your Choices
As part of our service, and with your explicit consent, we may use your phone number to send you text messages regarding your service appointments, important updates, and potentially for other communications related to your interactions with us (e.g., promotions if you have opted-in for such messages).
Your Right to Opt-Out and Withdraw Consent: You have the right to withdraw your consent to receive text messages from MRS Heating and Cooling at any time. You can opt out of receiving future text messages by:
Replying “STOP” to any text message you receive from us.
Contacting us directly by emailing mhamm@mrssolutions.com (as listed below for changing or removing information) or by calling us at 765-836-4677.
Upon receiving your opt-out request (such as a “STOP” reply), we will process your request promptly and cease sending you text messages, other than a single confirmation message if necessary to confirm your opt-out. Please be aware that opting out of essential service-related text messages may impact our ability to provide you with certain timely notifications regarding your service.
Message Frequency and Costs: Message frequency may vary depending on your service needs and interaction with us. Standard message and data rates may apply to any text messages sent or received, as determined by your mobile carrier.
Changing or Removing Your Information
You have the right to access, update, or request the removal of your personal information from our customer database.
To change your information, please notify our staff or contact us.
If you wish to have your personal information removed from our active customer database, please send an email with your name as it appears in our system, your phone number, and your email address to mhamm@mrssolutions.com. We will process your request in accordance with applicable law. Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or when required by law.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
MRS Heating and Cooling
Email: mhamm@mrssolutions.com
Phone: 765-836-4677
Address: 66 E County Road 400 N, New Castle, IN 47362
By submitting your phone number, you consent to receive text messages from MRS Heating and Cooling for appointment reminders, service updates, and information related to your request. Message frequency may vary. Message and data rates may apply. Text STOP to opt out. Text HELP for assistance.
MRS Heating and Cooling
Terms & Conditions
Last Updated: May 14, 2025
Welcome to MRS Heating and Cooling ("MRS," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our services and website (https://www.mrssolutions.com/). Please read these Terms carefully. By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy.
Messaging Services (SMS/Text Messages)
By providing your mobile phone number and opting in, you consent to receive Short Message Service (SMS) or text messages from MRS Heating and Cooling.
Brand Name: All messages will be sent from MRS Heating and Cooling.
Purpose of Messages: We may send messages related to your service appointments (e.g., confirmations, reminders, updates), important information regarding our services, responses to your inquiries, and, if you have separately consented, marketing or promotional information.
Examples include: Appointment reminders, technician dispatch notifications, service completion updates, feedback requests, and information about special offers (with explicit consent).
Message Frequency: Message frequency will vary depending on your interaction with us and the services you request. For example, you may receive several messages per service appointment, or periodic messages if you have opted into promotional communications.
Message and Data Rates: "Message and data rates may apply." These charges are billed by and payable to your mobile service provider. MRS Heating and Cooling does not charge for sending or receiving text messages, but your carrier's rates will apply.
Opt-Out: You can opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. You may also opt-out by contacting us at mhamm@mrssolutions.com or 765-836-4677. After you send the "STOP" message, we may send you one final message to confirm your opt-out.
Help and Customer Care: For help regarding our text messaging services, reply “HELP” to any message you receive from us, or contact our customer support at mhamm@mrssolutions.com or 765-836-4677.
Eligibility and Carrier Support: By opting into messages, you confirm that you are the account holder or have the account holder's permission. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may vary.
Privacy: Your use of our messaging services is also governed by our privacy policy above.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
MRS Heating and Cooling
Email: mhamm@mrssolutions.com
Phone: 765-836-4677
Address: 66 E County Road 400 N, New Castle, IN 47362